LancerPoint FAQ

Your LancerPoint ID number is the 8-digit number assigned to you in the LancerPoint system. It is the last eight numbers that appear on your LancerCard identification card.

Your LancerPoint ID number is required to activate your LancerPoint username, which is what you will use to log in to LancerPoint and other PCC systems.

Your LancerPoint username is used to log in to PCC systems like the LancerPoint portal and student computer labs. It is comprised of your first initial plus last name. In some cases, a LancerPoint username may have digits at the end to distinguish it from another person with a similar name. For example:

Maria Gonzalez = mgonzalez
Mark Gonzalez = mgonzalez2

This username will also be used to create your email address:

Faculty/Staff = @hrfjk.com
Students = @go.hrfjk.com

If you don't know your username, you can look it up using the LancerPoint Account Manager:

Look Up Your Username

Students: You should have received your LancerPoint username via U.S. mail when you were accepted at Pasadena City College or via email.

New Employees: You will receive a username. This username will also be used for your PCC email account.

If you do not know your username, you can look it up using the LancerPoint Account Manager:

Look Up Your Username

The LancerPoint Account Manager can be used to activate your account, look up your username, manage your security questions and answers, and establish (or reset) your password…all online 24/7:

Manage Your Account

All Students and New Employees: You will need to activate your account before you can to log in to LancerPoint and other PCC systems.

Activate Your Account

Once you have activated your account you can use the LancerPoint Account Manager to manage it: 

Manage Your Account

Use the LancerPoint Account Manager to look up your username:

Look Up Your Username

Before you can begin using your new LancerPoint account, it must be activated via the LancerPoint Account Manager:

Activate Your Account

Once you have activated your LancerPoint username and established your security questions and answers, you can reset your password using the LancerPoint Account Manager:

Reset Your Password

95% of the time, resetting your LancerPoint password resolves this issue. If that doesn't do the trick, please have staff in the computer lab contact ITS for escalation.

Reset Your Password